Barnet Premier Swim

Terms and Conditions

Last updated: 11 August 2026

Our Service

We will provide swimming lessons with instructors who are qualified through STA, Swim England, or an equivalent recognised swimming teaching body.
Instructors may teach from in or out of the water and may support swimmers physically where appropriate to help with body position, confidence, safety, and correct stroke technique.
If one of our regular instructors is unavailable, we may provide a suitably qualified cover instructor.
While we aim to provide consistency, the same instructor cannot be guaranteed for every lesson.
We will keep to the agreed lesson format and swimmer numbers wherever possible.
If a lesson is cancelled by Barnet Premier Swim due to an issue caused by us and the lesson is not delivered, we will refund or credit that lesson.
Swimming days and times are subject to availability and cannot be guaranteed, as sessions may become fully booked.
For group lessons, swimmers may be moved to a more suitable class where needed for safety, ability level, confidence, or progress.

Adult swimmers must follow pool rules, venue rules, and instructor guidance at all times.
Parents and guardians must remain on the premises while their swimmer is taking part in lessons.
Swimmers must be kept away from the poolside until their instructor calls them forward for their lesson.
Parents and guardians must not assist with the instruction of a swimmer during their lesson.
Swimmers, including siblings, must not walk, run, or play around the perimeter of the pool.
Parents and guardians must not approach poolside during the lesson unless asked to do so by the swimmer's instructor.
Swimmers must be changed in the correct changing rooms provided and not on poolside.
If a swimmer arrives late, the lesson may still need to finish at the scheduled time.

Once your lesson time and start date have been agreed, that space is reserved for you and may not be offered to another swimmer.
If you do not attend a booked lesson, we are unable to offer a refund, credit, or replacement lesson, regardless of the reason for non-attendance.
Missed lessons, late arrivals, or non-attendance by the customer are non-refundable and will not be credited.
If you decide to stop lessons part-way through a private lesson block booking or group lesson half term, we are unable to refund the remaining lessons.
Group lessons at Whitings Hill Primary School are booked by half term. Missed group lessons are non-refundable and cannot be carried over to a future half term.
Catch-up lessons are only available for group lessons and do not apply to private 1-1 or 2-1 lessons.
If a swimmer misses a group lesson, we will try to offer a catch-up lesson where possible. Catch-up lessons must be agreed with us beforehand, are subject to availability, and are not guaranteed.
Any group catch-up lesson offered must be used within the same half term as the missed lesson and cannot be carried over to a future half term.

Please only make payment once your lesson time and start date have been confirmed by Barnet Premier Swim.
A booking is only confirmed once we have agreed the lesson details with you and payment has been received.

Please tell us about any medical conditions, allergies, disabilities, additional needs, injuries, behavioural needs, or other relevant information before lessons begin.
Please also tell us if any of this information changes during the course of lessons.
Swimmers must not attend lessons if they are unwell, have a contagious illness, or have had sickness or diarrhoea within the previous 48 hours.
Swimmers must follow pool rules and instructor guidance at all times.

We take safeguarding and swimmer welfare seriously and aim to provide a safe, respectful, and supportive lesson environment.
Any safeguarding, welfare, or conduct concerns should be raised with Barnet Premier Swim as soon as possible so they can be taken seriously and handled appropriately.
Parents, guardians, adult swimmers, and instructors are expected to behave respectfully towards each other at all times.

All swimmers, parents, guardians, and visitors must follow the rules of the venue, including changing room, parking, access, and poolside rules.
We may refuse, pause, or stop a lesson if a swimmer or customer behaves in a way that is unsafe, abusive, disruptive, or repeatedly ignores instructor guidance.
Customers are responsible for their own belongings while attending lessons.

Photographs or videos of swimmers will only be used for promotional purposes where permission has been given.
Parents, guardians, and customers must not photograph or film other swimmers, instructors, or pool users without permission.

We take complaints and concerns seriously and will aim to deal with them fairly and as quickly as possible.
Complaints or concerns can be sent to barnetpremierswim@gmail.com.